Policies

Dahlia Sale Policies

 

Refund Policy

We take pride in providing high-quality dahlia tubers and want you to be thrilled with your purchase. During processing, our tubers are checked multiple times to ensure they have at least one eye and a good strong neck. If you receive tubers that are damaged or do not meet your expectations, we will do our best to make things right.

Please note that tuber size will vary, and size does not impact the ability to grow a healthy dahlia. As long as a tuber has a healthy neck, strong body, and viable eyes, it is capable of producing a beautiful plant. Some varieties are also more prone to slight shriveling. This is normal and does not affect viability. These tubers will still grow strong, healthy plants once planted.

Refund requests must be submitted within 3 days of delivery. To request a refund, please use our contact page to submit your order details and photos of the tubers in question.

Due to the nature of live plants, we cannot offer refunds for issues reported after the 3 day inspection period. Thank you for your understanding and for giving our dahlia tubers the best start in your garden!

In the event of an unforeseen issue during storage between the time of your order and shipment, we will issue a full refund. Please note, we do not offer substitutions.

Shipping Policy

We ship dahlias within the United States only.

All orders are shipped via USPS priority mail.

Dahlia tubers will ship in early spring when all danger of frost has passed. You will receive an email with tracking information when your tubers ship.

We are happy to offer combined shipping for our dahlia tuber sale this year! To qualify, you must use the same email address and shipping address. When you place a second order, the shipping cost will automatically be adjusted at checkout to reflect the combined rate. No code or special request needed.

We will be offering farm pickup on May 2nd and 3rd between 10am-2pm. While you will be responsible for the shipping cost at check out, if you decide the farm pickup option, please email us your confirmation number, and we will issue a refund once you collect your order. Kindly only contact us if these dates are suitable for you, as we will be unable to accommodate alternative pickup dates.

Lost/Damaged Packages

Once your package has been shipped, we are no longer responsible for the package. If a package arrives late, is lost in transit or arrives damaged, please contact USPS to file a claim. 

Tuber Quantity Limits

Some varieties will be limited to one tuber per household. Limits will be listed in the dahlia variety descriptions.

Please respect these limits. If an order is placed over the quantity limit, your order will be cancelled and refunded.

Dahlia Virus

We take multiple precautions to limit the spread of dahlia virus on our farm. This includes sanitizing tools between plants when harvesting and dividing tubers, and culling any plants that do not look up to our standards.

However, we cannot guarantee that any of our dahlias are virus free. It is estimated that around 90% of dahlias have some form of virus, and many times symptoms are not present.

We understand concerns about plant viruses, but unfortunately, we cannot offer refunds for dahlia tubers suspected of having a virus. Many dahlia viruses are latent and do not present visible symptoms, making them impossible to detect even with rigorous inspections. Additionally, environmental factors, garden conditions, and cross-contamination can all influence virus expression after planting.